RESEARCH PAPER
Patients’ satisfaction as one of the aspects of the quality of health care
1
Uniwersytet Jana Kochanowskiego w Kielcach, Wydział Nauk o Zdrowiu, Instytut Zdrowia Publicznego, Zakład Profilaktyki społecznej
2
Instytut Ochrony Środowiska – Państwowy Instytut Badawczy w Warszawie
3
Uniwersytet Jana Kochanowskiego w Kielcach, Wydział Pedagogiczny i Artystyczny, Instytut Pedagogiki i Psychologii
4
Powszechna Informacja Medyczna sp. z. o.o. sp. k., Kielce
Med Og Nauk Zdr. 2015;21(2):132-137
KEYWORDS
ABSTRACT
Introduction:
In the contemporary times, looking after the quality of health services is not only the way of being competitive on the market, but most of all the possibility of improving patients’ satisfaction. Without any doubt, the quality of medical services and treatment are of the highest importance to every person who undergoes regenerative medicine activities. The aim of the studies was to determine the opinions and satisfaction of the hospitalised patients as regards the received medical services and their quality.
Material and Methods:
The study was conducted between February and March 2012 among the hospitalised patients (104 people). The survey technique was employed, with authors’ questionnaire consisting of 39 questions. To assess patients’ satisfaction as regards medical services, the 5-level Likert scale was utilised. To prepare the statistical elaboration of the results, the authors used Microsoft Excel, Gnu R software and Gretl package. The studied parameters were compared by employing the chi-square test and Pearson correlation coefficient.
Results:
The patients taking part in the study had the best judgement about the convenience of visiting hours (60.6% of positive opinions). Among the examined areas, the most adversely marked issue was the amount of time devoted to patients by doctors (only 41.7% of positive responses).
Conclusions:
The conducted studies allowed to identify those areas, the quality of which, in patients’ opinion, is unsatisfactory and requires improvement.
In the contemporary times, looking after the quality of health services is not only the way of being competitive on the market, but most of all the possibility of improving patients’ satisfaction. Without any doubt, the quality of medical services and treatment are of the highest importance to every person who undergoes regenerative medicine activities. The aim of the studies was to determine the opinions and satisfaction of the hospitalised patients as regards the received medical services and their quality.
Material and Methods:
The study was conducted between February and March 2012 among the hospitalised patients (104 people). The survey technique was employed, with authors’ questionnaire consisting of 39 questions. To assess patients’ satisfaction as regards medical services, the 5-level Likert scale was utilised. To prepare the statistical elaboration of the results, the authors used Microsoft Excel, Gnu R software and Gretl package. The studied parameters were compared by employing the chi-square test and Pearson correlation coefficient.
Results:
The patients taking part in the study had the best judgement about the convenience of visiting hours (60.6% of positive opinions). Among the examined areas, the most adversely marked issue was the amount of time devoted to patients by doctors (only 41.7% of positive responses).
Conclusions:
The conducted studies allowed to identify those areas, the quality of which, in patients’ opinion, is unsatisfactory and requires improvement.
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