Introduction:
Legislation concerning medical dispatchers does not specify the type of calls for paramedic or specialist EMS team, and when they can refuse to attend to a patient. Due to other scope of medical emergency operations the dispatching determines the time and type of aid.

Objective:
The objective is to determine whether the type of call has an impact on the dispatcher’s decision about the type of EMS team.

Material and Methods:
Research was carried out on the basis of medical documentation submitted in 2012 by 5 EMS teams of the Kraków Emergency Service located in 2 places in ‘Nowa Huta’, with one basic and one specialist team in each, and in one of these places for 2 month there was an additional basic EMS team. 1,560 medical rescue procedure cards were analyzed and classified to a group ‘cardiologic problems’. Reported ailments, symptoms, diseases were grouped into the categories: chest pain, arrhythmia, high blood pressure, loss of consciousness, shortness of breath, other.

Results:
Selected EMS teams undertook a total of 13,715 trips: basic – 7,254, specialist – 6,461. A group of 1,560 constituted ‘Cardiac Problems’ (11.4%), 556 (8%) – basic EMS team, 1,004 (16%) – specialist EMS team. 784 patients (50%) reported one ailment, 644 patients (41%)-2 and 132 patients (9%) – 3 or more reasons. There were 2,468 reported ailments. Specialist EMS teams were dispatched for 83% of the dispatch orders with 3 problems, 67% with two and 59% with a single problem. 56% of patients of the basic EMS teams and 69% of the specialist team reported chest pain; in other categories, the dispatching of both types of EMS teams was similar.

Conclusions:
The type of call influenced the choice of dispatching the EMS team. In the case of disorders on a cardiologic, potentially coronary background, and probably a more severe patient’s condition – more than 2 symptoms – more often, the specialist EMS teams were dispatched.